Refund policy
The Kush Cooks Guarantee — Refund Policy
Love every meal, or it's free.
If a meal doesn't live up to what we promised, we refund it in full. You don't return anything, you don't send photos, and you don't have to explain what was wrong with it. This isn't a first-order trial — it applies to every order you ever place with us.
How to request a refund
Email us at kushcooksllc@gmail.com with your order number and, if you like, which meals — you don't have to say why. We issue the refund the same day we see your message. It returns to your original payment method in 5–10 business days, depending on your bank. If you ordered in the Kush Cooks app, you can also open Orders, tap the order, and choose "Something wasn't right."
How long you have
Through the Sunday that ends your pickup week, and always at least seven days from your pickup. That window is the only condition — it lets us trace a problem back to the batch it came from and fix it.
What's covered
Everything about the food: taste, texture, portion, temperature, freshness, packaging, a missing item, an order that wasn't what you chose, or a meal that simply wasn't for you. If it's the food, it's covered.
Changing or cancelling an order
Before the weekly order deadline, you can cancel or change anything for a full refund, no reason needed. After the deadline your ingredients are bought and your meals are in production, so we can't refund the order — but tell us before pickup and we'll move the full value to any following week's menu. Nothing expires and there's no fee.
If you can't make pickup
The first time it happens, we'll credit your full order to the next week's menu, no questions asked — just let us know. After that, we can't refund meals that go unclaimed: they were cooked fresh, held for you through the pickup window, and can't be sold or donated once it closes. If you know ahead of time
you'll miss pickup, message us before the window ends and we'll move it to next week or hold it for someone you send.
One honest note
This guarantee covers food you picked up and didn't love. A meal you never collected isn't a quality problem, so it falls under "if you can't make pickup" above rather than the guarantee. We're want to you that here plainly instead of hiding it in fine print.
Allergies & dietary needs
Every meal lists its full ingredients and allergens. All our food is prepared in one kitchen that handles nuts, dairy, soy, gluten and sesame, so we can't guarantee any meal is free of cross-contact. If you have a severe allergy, please read the allergen list before ordering and reach out — we'd rather talk it through than have you guess.
Questions
Email kushcooksllc@gmail.com. We're a small local kitchen and a real person an